1. INTRODUCTION

1.1. This shipping policy (“Policy”) applies to the use of the website [https://www.ifinish.shop/en/] including any web pages thereof, mobile-optimized version of the website, and other media formats (“iFinish Shop”) owned by Timing Technologies India Private Limited (hereinafter “Company”, “we”, “us” or “our”). 

1.2. Please also read the Terms of Use (“Terms”) and other policies as set out on the Website before proceeding to place an order. By placing a purchase order, it shall be deemed that you have read the Terms and other policies including this Policy and the same are acceptable and binding upon you. Capitalized word used herein and not defined here is defined in the Terms.  

1.3. At iFinish Shop, we recognize the utmost significance of delivering your purchased products in optimal condition and within the stipulated timeframe. To achieve this, we have established collaborations with top-tier logistics providers in India, guaranteeing swift and reliable delivery of your orders.  

2. SHIPPING RATES

We offer free shipping on all orders above INR [999] for delivery within India. For orders below INR [●], a flat shipping fee of INR [●] will be charged. We also offer express shipping at an additional cost, which can be selected during checkout.

3. SHIPPING 

3.1. The company reserves the right to accept or reject an order placed on the Website in part or in full. Company will notify the Customer of its acceptance of the order on the email address (provided at the time of registration or purchase), as soon as possible by confirming receipt of the order placed and dispatch of the same. The company may also require additional verifications or information before accepting any order. All decisions about the acceptance or rejection made by the Company shall be final and binding. The Customer agrees not to challenge such a decision in any manner whatsoever.  

3.2. Further, we may at times be unable to deliver the confirmed order(s) to you and the reason for the same could be inclusive of but not limited to (i) unavailability of the relevant Product(s); (ii) failure of the concerned manufacturer/supplier/designer/importer/ Vendor to deliver the relevant product to us; (iii) poor/improper/defective quality of the relevant product ascertained through our quality audit process; (iv) any Force Majeure Event and (v) inaccuracies or errors in product or pricing information. In the event of any circumstance(s) as mentioned you shall not be entitled to any damages or monetary compensation.

3.3. As soon as an order is dispatched, the Company shall send a shipping confirmation and contact the Customer via. e-mail or multimedia text messages such as SMS, WhatsApp, Facebook messenger, or phone calls from the Company on the Customer’s mobile number with the delivery details or in such other manner as may be deemed fit by the Company. The Customer, as a registered user, can track the order using the Website and can also track the order by visiting the ‘Order History’ page under the Customer Account. 

3.4. Once the order has been placed, the Customer agrees and acknowledges that the Customer cannot modify the order. It is however clarified that the Customer may amend the shipping address by notifying the Company in writing any time before the Customer’s order has been packed for dispatch. The standard timeline for delivery of orders placed on the Website across India is 7-30 business days. If Company is of the opinion that the dispatch time may take more than that indicated on the Website, the Company will inform the Customer of a new dispatch time. At that point, if the new dispatch time is not acceptable to the Customer, the Customer can choose to cancel the order, in the manner indicated by the Company, and get the order amount refunded in accordance with these Terms. 

3.5. Requests for specific time/date delivery are subject to dispatch of the products from the Vendor's warehouse and service availabilities by the courier partner. 

3.6. Not with standing anything to the contrary contained hereinabove, during high season and sale, shipping of products may take a little longer. 

3.7. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by third-party delivery agencies and/or due to time required for statutory clearances during the delivery process.

3.8. Products will not be handed over by the courier before the payment is made and returns/cancellations will have to be raised separately with our customer experience team. 

3.9. We do not necessarily require a signature for goods delivered, at the point of delivery itself, responsibility for your purchased goods passes to you. If You have specified a third-party recipient for delivery purposes (for example as a gift) then you accept that evidence of a porch delivery at the address given (or at that delivery address) is evidence of delivery and fulfillment by us of our obligation.

3.10. The company cannot guarantee delivery of product(s) to post office box (“P. O. Box”) addresses and takes no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form. If the Company cannot deliver products to the P. O. Box, the Company will inform you about the non-acceptance of your order and refund the payment made by you. 

3.11. The company shall not be liable for any delay/non-delivery of the product(s) purchased due to any reason that is beyond its reasonable control. It is therefore advisable that you place orders well in advance. 

3.12. Company shall not be liable for any non-delivery of the product(s) purchased on account of erroneous details provided by you to Company such as wrong recipient name, recipient address or contact number, etc. 

3.13. Please note that the Company does not provide shipping services for international orders; shipping is exclusively available within India.

4. ORDERTRACKING

You can track your order by logging in to your account on our Website or through the tracking link provided in the email and SMS notifications. 

5. DELIVERYADDRESS

Please ensure that the delivery address provided during checkout is accurate and complete. We will not be responsible for any delays or non-delivery of orders due to incorrect or incomplete addresses. 

6. DELIVERY ATTEMPTS

Our logistics partners will attempt to deliver your order multiple times in case you are not available at the provided address. However, if the delivery is unsuccessful after multiple attempts, the order will be canceled and refunded.

7. RETURN AND EXCHANGE

Returns, cancellations, and exchanges are subject to our Return and Exchange Policy.

If you have any further queries or concerns regarding our shipping policy, please feel free to contact our customer support team. You can contact us on:

Contact Number: [8121005743]

Office hours: [9 AM to 6 PM]

Email Address: [[email protected]]