1. Introduction

 1.1. This return and refund policy (“Policy”) applies to the use of the website [•] including any web pages thereof, mobile-optimized version of the website, mobile application, and other media formats (“iFinish Shop”) owned by Timing Technologies India Private Limited (hereinafter “iFinish Shop”, “we”, “us” or “our”).

1.2. Please also read the Terms of Use (“Terms”) and other policies as set out on the Platform before proceeding to place an order. By placing a purchase order, it shall be deemed that you have read the Terms and other policies including this Policy and the same are acceptable and binding upon you.

1.3. This Policy sets out the terms and conditions of placing a purchase order through the Platform, on fulfillment of which iFinish Store may permit you to either (i) return the products; (ii) exchange them for other products; (iii) cancel the products; and/or (iv) seek refund for eligible returns. 

1.4. By placing a purchase order for a product on the Platform, you agree to access the product(s) available on this Platform and transact at your sole risk and are using your best and prudent judgment before entering into any transaction with iFinish Store through this Platform. 

1.5. Before placing an order on the iFinish Store you are requested to carefully read the description of product(s), product-specific conditions, the Terms, and iFinish Store’s policies published on the Platform. 

2. Invitation of Offer and Acceptance of Offer

2.1. All products and information displayed on the Platform are iFinish Shop's invitation to offer and not an offer. Your order for purchase of any products constitutes your offer which shall be subject to Terms and the terms of this Policy and iFinish Shop reserves the right to accept or reject your offer in part or in full. 

2.2. Acceptance of your order for purchase by iFinish Shop will occur upon dispatch of the ordered product (s). For the avoidance of doubt, no act or omission by iFinish Shop prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. 

2.3. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by iFinish Shop and the balance would continue to be an offer to iFinish Shop and iFinish Shop reserves the right to accept or reject such balance order.

2.4. We may also require additional verifications or information before accepting any order. Suppose you have provided us with your contact details such as mobile number, phone number, or e-mail address. In that case, we will call you or send you an e-mail, or use any other mode of communication to obtain additional information from you to accept your order.

2.5. iFinish Shop may either call you or send an e-mail or through any other mode of communication notify you, as soon as possible, the (i) receipt of your order; or (ii) confirm the dispatch of product(s) and acceptance of your order. You can track the package through the ‘Order Tracking’ facility available on the Platform. 

2.6. With respect to product(s) sold on the Platform, we receive payment from you before your order has been shipped. If, for any reason, we are unable to deliver you the product(s), as per your order, we will inform you about the same and even refund the value of the product(s) not available or incapable of delivery. 

2.7. IFinish Shop processes one shipping address per order. Therefore, if you would like to order several items and have these items shipped to different people, iFinish Shop will treat each shipping address as a separate orders.

2.8. Any coupon code can only be used once by a user. The coupon code will not be valid on discounted products. Coupon codes cannot be clubbed with existing offers, wallets, or discounts.

3. Disclaimer

3.1. iFinish Shop hereby disclaims any guarantees of exactness as to the finish or appearance of the product/merchandise as ordered by you. 

3.2. There is also a possibility that you may need to alter the merchandise to ensure that it properly fits you due to variation in the size of the merchandise that may differ from one brand to another.

3.3. iFinish Shop endeavors to provide you with merchandise that is of the best quality. However, iFinish Shop does not take any guarantee that the merchandise will meet your expectations. 

3.4. iFinish Shop has taken all steps to ensure that the colour, size, shapes, design, and other features of the products/merchandise that are displayed on our Platform are accurately reproduced so as to resemble the actual product. However, the graphical display i.e. visuals of the products/merchandise would be dependent upon the configuration of your computer resource. iFinish Shop does not guarantee that the colour of products/merchandise displayed on the Platform in your computer resource accurately represents the actual product/merchandise. There is also a possibility that the quality of any products purchased or obtained by you through the Platform may not meet your expectations.

3.5. iFinish Shop expressly disclaims any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the Platform.

3.6. While we have taken precautions to avoid inaccuracies in content; on this Platform, all content, information, software, products, audio or video, and related graphics are provided as is, without warranty of any kind. iFinish Shop is not obligated to provide any physical preview of the object either before or after the sale.

4. Returns & Refunds

4.1. IFinish Shop is not liable to compensate you if the quality of any products/merchandise purchased by you through the Platform does not meet your expectations. At the most, IFinish Shop may allow you to return the product in exchange for another product or seek a refund for an eligible returned product, as per the terms prescribed under this clause.

4.2. iFinish Shop has a simple and hassle-free return, cancellation, and/or exchange policy for certain products purchased from the Platform, provided the following conditions are fulfilled: 

              4.2.1. Any request for cancellation must be placed by you before the dispatch of the products. No    cancellation requests placed after the dispatch of the products shall be entertained.

              4.2.2. The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, if any, and other packaging intact sold as a part of the product.

              4.2.3. Any product sought to be returned or exchanged should be unworn, unused, or unwashed. Products that are found to be worn, used, damaged, or soiled will not be accepted for return or exchange.

              4.2.4.Notwithstanding anything contained herein to the contrary, any product listed as non-refundable or non-returnable in the Platform shall not be eligible for any refund or exchange. 

4.3. Products returned under this Policy will be subject to quality testing/inspection. Products that are damaged, soiled, or returned without their original labels may not be accepted and may be sent back to you.

4.4. Standard sizing of products may vary from brand to brand. We will not be liable to accept any return of standard-sized products on the ground that the sizing does not meet your expectations/requirements.

4.5. If the product to be returned satisfies the refund criteria, you will be entitled to a refund of the consideration for such product which will be credited to the original account/mode of payment. 

4.6. If the product to be returned does not satisfy refund criteria as stated in clause 4.2 above, iFinish Store shall not be liable to accept any such request for cancellation or return or exchange, or issue any refunds. 

4.7. Notwithstanding anything contained in this Policy, iFinish Shop reserves the right to reject any request for the return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address. 

4.8. All decisions, in relation to the cancellation/refund/return/replacement requests, made by us shall be final and binding. You agree not to challenge such decisions in any manner whatsoever.

4.9. There will be no refunds for orders to which any kind of discounts were applied. For the purposes of these terms, “discount” includes a sale (including EOSS), discount/offer code, or coupon.

4.10. Discounted product(s) or orders placed using loyalty points or promotional gift vouchers cannot be returned or exchanged.

4.11.The below products are non-refundable and exchangeable:

• Swimsuit
• Gym supporters
• Guards
• Vitamin and mineral supplements
• Energy drinks
• Pain relief products
• Ayurvedic products  
• All inner wear
• Socks

4.12. Any product exchanged once not be eligible for further exchange.

4.13. Unreasonable and unlawful requests in addition to return or exchange, over and above the entitled refund, will be treated as a loss to iFinish Shop and iFinish Shop reserves the right to cancel orders or block accounts of such customers without any prior notice.

4.14. As a practice, iFinish Shop returns money to the same bank account/debit card/credit card account from where it receives the payment. However, in exceptional cases, iFinish Shop may at its discretion and subject to certain conditions entertain your request to transfer/refund money into any other credit card/debit card/bank account as applicable.

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